Privacy Policy
Effective date: May 11, 2026
J & M Plumbing, Heating & Air Conditioning Inc. ("J & M", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have.
Information We Collect
- Contact details you provide: name, address, phone number, email, and a description of the service you need, submitted through our contact and booking forms (powered by Housecall Pro).
- Phone call data: calls to our published numbers may be tracked through CallRail to measure marketing performance and improve service. Calls may be recorded where permitted by law.
- Site usage data: pages viewed, device and browser type, and approximate location, collected through standard analytics and server logs.
- Cookies and similar technologies used by us and our service providers to operate the site and measure performance.
How We Use Information
- To respond to service requests, schedule appointments, and provide plumbing, heating, and air conditioning services.
- To send you service updates, estimates, invoices, and follow-up communications.
- To improve our website, marketing, and customer experience.
- To comply with legal and regulatory obligations.
Text Messaging (SMS)
If you provide your mobile number or text us, you consent to receive service-related text messages from J & M (such as appointment confirmations and technician updates). Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. We do not sell or share your mobile number with third parties for their marketing.
Third-Party Services
We use trusted vendors to operate our website and business, including Housecall Pro (booking and service management), CallRail (call tracking), and Google services (analytics, fonts, maps). These providers process information on our behalf under their own privacy terms.
Sharing of Information
We do not sell your personal information. We share information only with our service providers, when required by law, or to protect our rights, customers, or employees.
Data Retention
We keep customer records for as long as needed to provide services, support warranties, and meet tax, accounting, and legal requirements.
Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us at the number or address below. We will respond as required by applicable law. You can also disable cookies in your browser settings, though parts of the site may not function as intended.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above will reflect the most recent changes.
Contact Us
J & M Plumbing, Heating & Air Conditioning Inc.
4135 W Farm Rd
West Jordan, UT 84088
Phone: (801) 566-0141